Refund & Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. You may return most items within 30 days of delivery for a full refund, subject to the following conditions:

• Products must be unused and in original packaging
• Sealed products must not be opened
• Products must include all original tags and labels
• Proof of purchase is required

2. Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Opened skincare and cosmetic products
• Food and nutrition supplements (once opened)
• Personal care items that have been used
• Products marked as "Final Sale"
• Gift cards and vouchers

3. Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

• Contact us within 48 hours of delivery
• Provide photos of the damaged/defective product
• We will arrange a free pickup and replacement/refund
• Full refund including shipping costs will be provided

4. How to Initiate a Return

To initiate a return:

1. Log in to your Zivot account
2. Go to "My Orders" and select the order
3. Click on "Return Items" and select the products
4. Choose your reason for return
5. Select pickup or drop-off option
6. Pack items securely in original packaging

Alternatively, email us at returns@zivot.com with your order number and reason for return.

5. Refund Process

Once we receive your return:

• We will inspect the product within 2-3 business days
• If approved, refund will be initiated within 5 business days
• Refunds will be credited to the original payment method
• Bank processing may take an additional 5-7 business days

6. Refund Amounts

Refund amounts include:

• Full product price
• Original shipping charges (only if return is due to our error)

Return shipping costs are borne by the customer for change of mind returns. Free return shipping is provided for damaged, defective, or wrong products.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

8. Cancellations

Order cancellations:

• Orders can be cancelled within 24 hours of placing for a full refund
• Once shipped, orders cannot be cancelled (please initiate a return instead)
• Cancellation requests can be made through your account or by contacting support

9. Contact Us

For any questions about returns or refunds, please contact us:

Email: returns@zivot.com
Phone: +91 98765 43210
Hours: Monday - Saturday, 9am - 6pm IST